Return/Refund Policy.

1. Introduction

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Apex Fresh Ltd ("we," "us," or "our") is committed to providing high-quality business management solutions and B2B wholesale services. This Return and Refund Policy outlines the terms and conditions for returns and refunds related to our consultancy services and wholesale products. Please read this policy carefully to understand your rights and obligations.​

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2. Consultancy Services

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2.1 Service Satisfaction

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We strive to deliver exceptional consultancy services tailored to your business needs. If you are not satisfied with our services, please contact us within 14 days of service delivery to discuss your concerns. We will work with you to address any issues and determine an appropriate resolution, depending on the circumstances. and contracted agreements as stipulated.

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2.2 Cancellation Policy

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You may cancel consultancy services by providing written notice at least 7 days before the scheduled service date. Cancellations made within this period will receive a full refund. Cancellations made less than 7 days before the service date may incur a cancellation fee of up to 50% of the service fee.​

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3. B2B Wholesale Products

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3.1 Order Cancellation

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Orders for wholesale products can be canceled within 14 days of placing the order, provided the goods have not yet been dispatched. To cancel an order, please contact us promptly with your order details. If the goods have already been dispatched, please refer to our returns policy below.​

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3.2 Returns

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We accept returns of wholesale products under the following conditions:​

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• Damaged or Defective Goods: If you receive products that are damaged or defective, please notify us within 14 days of receipt. We will arrange for the return and provide a replacement or full refund, including any return shipping costs.​

• Incorrect Products: If you receive products that do not match your order, please contact us within 14 days of receipt. We will arrange for the return and provide the correct products or a full refund, including any return shipping costs.​

• Unwanted Products: If you wish to return products for reasons other than damage, defect, or incorrect delivery, please contact us within 14 days of receipt. Returns of unwanted products are subject to our discretion and may incur a restocking fee of up to 20% of the product value. The customer is responsible for return shipping costs in such cases.​

 

3.3 Return Process

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To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the products. Products must be returned in their original packaging and condition. We recommend using a trackable shipping service to ensure the safe return of goods.​

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3.4 Refunds

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Refunds will be processed within 14 days of receiving the returned products. Refunds will be issued to the original payment method unless otherwise agreed.​

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4. Dispute Resolution

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In the event of a dispute regarding returns or refunds, we encourage you to contact our customer service team to resolve the issue amicably. If a resolution cannot be reached, disputes may be referred to the relevant ombudsman or alternative dispute resolution (ADR) service.​

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5. Contact Information

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If you have any questions or concerns about this Return and Refund Policy, please contact us at:​

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Apex Fresh Ltd
UNIT 5A, 52 GEORGE STREET
GREATER MANCHESTER, OL16 2DA
UNITED KINGDOM
Email: contact@apexfresh.co.uk
Phone: 0161 399 2436
Website: www.apexfresh.co.uk