Role: Customer Care Manager​

Salary: £40,000

Hours: 40 hours per week (Monday to Friday)

Location: Rochdale, Greater Manchester, United Kingdom

Type: Fixed Term (Full-Time)

Job Description:

Apex Fresh is a leading provider of business management solutions, specialising in business coaching, supply chain optimisation, and AI-driven automation solutions for SMEs across various industries. We are expanding our IT and automation division and seeking a Business Development Executive to lead growth initiatives, drive client engagement, and implement AI-based solutions to enhance operational efficiency for our clients.
 
Role Overview and Key Responsibilities:

We are seeking an experienced Customer Care Manager to lead our customer service team, ensuring exceptional service delivery to our clients. 
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• Onboarding Management: Oversee the customer onboarding process, ensuring clients are effectively introduced to our services and understand how to utilise them for optimal benefit.​

• Resource Allocation: Identify and provide necessary resources to clients, tailoring support to meet their specific needs and objectives.​

• Continuous Support: Develop and maintain support systems that address client inquiries and challenges promptly, ensuring a seamless experience.​

• Feedback Integration: Collect and analyse customer feedback to identify areas for improvement, implementing changes to enhance satisfaction and retention.​

• Cross-Department Collaboration: Work closely with other departments to ensure that customer needs are met and that our services evolve in line with client expectations.

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Ideal Candidate:

The successful candidate will have a minimum of five years of experience in customer service management alongside a minimum of a Bachelor's Degree preferably within the business/management sector. They should possess strong leadership skills, with a proven ability to innovate and implement strategies that enhance the customer experience. Excellent communication and problem-solving abilities are essential, along with a customer-centric mindset and a commitment to continuous improvement.

What We Offer:

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• Career Growth

• Competitive Salary

• Training & Development

• Dynamic Work Environment

Apply Now:

To apply, send your CV and cover letter to contact@apexfresh.co.uk or complete our query form to join Apex Fresh and drive your career forward.
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Equal Opportunities Statement:

We are committed to fostering an inclusive and diverse workplace and welcome applications from individuals of all backgrounds. We ensure a fair recruitment process, where all candidates are considered based on merit, skills, and experience, regardless of age, gender, ethnicity, disability, sexual orientation, religion, or belief.

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​"Apply by 25/04/2025, subject to a maximum number of applications being received or early recruitment."